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Terms & Conditions

These Terms and Conditions apply to all orders placed by you with Bettie Bailey Limited T/A Teddy Boutique, company number 12633767 on our website www.teddyboutique.co.uk. Although we try our best to ensure products showing in stock are available occasionally accidents do happen and we cannot guarantee that all the ordered goods are available in our inventory at all times. Should this occur, we will ship any back-ordered items as soon as possible.

Prices

All prices quoted are in British Pounds and are stated inclusive of all applicable sales taxes. Whilst we try and ensure that all prices on our website are accurate, sometimes accidents happen and an error may occur. If this is the case and we discover an error in the price of any goods ordered we will inform you as soon as possible and give you the option of either accepting your order at the amended price or cancelling it. If we are unable to contact you, we will cancel the order and inform you of this and if you have already paid for the goods, you will receive a full refund.

Shipping

Delivery costs are as stipulated in the Shipping section and will be added to orders if applicable. Shipping prices quoted are for mainland UK and we reserve the right to charge additional fees. We will contact you with any additional shipping prices should this be necessary and will not ship out any products until we have written confirmation from you that you agree to such additional prices. Any additional fees will be added to your total charges. We will charge international customers at cost to us; International customers should request a quote before purchase. We will not ship out any products until written confirmation is received of acceptance of said international shipping quotes.

Your privacy is really important to us, and here is our promise to you:

Customer Service is paramount to our business and we always strive to provide the best possible service to you at all times. To do this, and to fulfil any orders we need to collect personal information such as your name, address and contact details. When handling this kind of personal information, we promise to keep it safe and secure, and to always respect your privacy. Our privacy policy below, explains exactly how we handle and process personal information.

Our Policy

This policy governs any kind of processing of personally identifiable information about natural persons, who are consumers of products and services sold by Bettie Bailey Limited T/A Teddy Boutique (“personal data”). This policy applies to our processing of personal data collected through any means, actively as well as passively, online as well as offline, from persons located anywhere in the world. When using our website (www.teddyboutique.co.uk) Bettie Bailey Limited is the data controller. Any question regarding our processing of personal data may be directed to:

Data Protection Officer

Bettie Bailey Limited

5 Mill Bridge,

Skipton, BD23 1NJ

United Kingdom

We may need to update our privacy policy from time to time and if we do and we have your data on file, we will notify you of any significant changes.

General Points

We are guided by the following points when processing personal data:

We will only collect personal data for specific and specified purposes;

We will only collect personal data necessary to accomplish those purposes;

We will retain personal data only for so long as it is necessary for the purpose it was collected;

We will not use personal data for purposes other than that for which the data was collected, except as stated herein, or with prior consent;

We will not transfer personal data to third parties or across borders, except as stated herein, or with prior consent;

We will seek to verify and/or update personal data periodically, and we will accept requests for amendments of personal data;

We will apply high technical standards to make our processing of personal data secure;

Except when stated herein, we will not store personal data in identifiable form longer than is necessary to accomplish its purpose, or as is required by law.

The legal basis for collecting data

In specific situations, we collect and process your data with your consent, for example, when you tick a box or register your email to receive email newsletters. You can withdraw this consent at any time, for example, by clicking on the unsubscribe link.

In certain circumstances, we need your personal data to comply with our contractual obligations, for example, if you order an item for home delivery, we will collect your address details to deliver your purchase and pass them to our courier.

In exceptional circumstances, if the law requires us to, we may need to pass data for law enforcement, for example, details of people involved in online fraud.

Transfer of personal data to third parties and/or other countries

As a general principle, we process personal data in order to facilitate or improve our offerings and services to you.

We do not process personal data on behalf of third parties, nor do we sell personal data to, or share personal data with, third parties for their own, independent use and we never will.

We do share personal data with third party service providers only when it is necessary to provide services that we don’t perform ourselves, for example, shipping of products that you have ordered from us etc. This may include certain overseas providers such as delivery companies or payment service providers.

We also use third party data hosting companies to store personal data collected by us in their servers, and to do data validation checks for us, PayPal e.g.

All data transfers to third party vendors or partners, including those listed as examples above will be subject to a written contract between us and the third party vendor or partner in question, and the vendor or partner will not have any authority to use such personal data for any purpose other than as instructed by us.

Processing of personal data through online shopping

When you use our service online or offline (e.g. ordering online via www.teddyboutique.co.uk or via social media messages or telephone), we will process transaction-related personal data, such as your first and last name, mailing and shipping address, phone number, email address, credit card or other payment information, in order to process and deliver your order. We will also process information about your purchases with us e.g. the products purchased for the purposes of fulfilling the order.

We will use such personal data to process and deliver your order, to provide notification of order status, and to update your profile periodically to ensure that we have the most accurate personal data available. We may also use personal data to analyse customer behaviour and to customise our communication with you, if applicable. In this respect, we may transfer tracking information about your use of our site to external service providers, which will help us optimise your browsing experience. Optimisation services will be performed under a written contract between us and any service provider.

If you opt-in (or upon request), we will send you Teddy Boutique promotional and marketing emails. These may be targeted to you based on your purchase history or online browsing behaviour.

Retention of personal data

Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected. At the end of the retention period, your data will either be deleted completely, or anonymised, so that it can be used in a non-identifiable way.

When you place an order with us, we will ordinarily keep the personal data you give us for 7 years so we can comply with our legal and contractual obligations relating to the sale of goods.

Customer Care

Please contact our customer care team with questions or comments related to us, our products and our services. When you contact us, we will process personal data such as your email address, first and last name, mailing address, phone number, and details of your comment as relevant.

We use cookies on our websites. Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect information. However, when it is read by a server via a web browser it can help a website deliver a more user-friendly service – for example, remembering previous purchases or account details.

We use cookies in order to remember your choices, to give you a better user experience by improving our web sites and for providing content more accurately suited to your needs.

This means we use cookies in order to remember your browser settings, such as:

Whether you are already a registered customer, so we can make it easy for you to log into your customer account.

Your shopping bag and shopping options.

What products you view and buy in the store so we can provide you with suggestions.

What products and gallery entries you have rated and the rating you have given.

Your movement on and usage of our sites. We do not collect personal data as part of this. We collect statistical data so we can optimise our site.

Recently used data - to improve performance. In case we store personal data in a cookie, the information will be encrypted and thus safe.

We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated e.g. the data is not used in connection with data from other companies and we are not tracking user behaviour outside our own sites.

Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time. If you choose not to accept cookies at all, you can still visit our website, however we cannot guarantee an optimum experience without cookies.

Your rights over personal data

You have the right to request access to the personal data that we hold about you and to have your data corrected if it is inaccurate. You also have the right to withdraw you consent to receive direct marketing material at any time.

You may always contact us to review and update personal data we may have stored about you. Please get in touch with our Customer Care team. You may also ask for your information, by contacting our Data Protection Officer by email at accounts@teddyboutique.co.uk or in writing to:

Data Protection Officer

Bettie Bailey Limited T/A Teddy Boutique

5 Mill Bridge,

Skipton,

North Yorkshire,

BD23 1NJ

United Kingdom

To protect the confidentiality of your information, we will ask you to verify your identify before proceeding with any request you make under this Privacy Policy. If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office by telephone on 0303 123 1113 or online at www.ico.org.uk/concerns.

All external transmissions of payment data facilitated by us are protected by encryption.

Generally, processing of personal data will take place in accordance with applicable legislation and best practices concerning data security.

Credit card information is directed to one or more approved and certified service provider(s), and will not be stored by us for longer than it takes to process the data.

Returns Policy

We accept returns from you at any time within 14 days of receipt provided that the returned goods are in the same condition and quantity as delivered by us.

• The original amount paid for the returned item(s) will be refunded when the return takes place within 14 days.

• If any item is returned to us (unless faulty) then any original shipping costs to ship the product to you will be deducted from the amount refunded to you, and by returning the item to us you accept this term and condition.

• Refunds are made promptly to the original payment method.

If you do have to return anything to us, please contact us at sales@teddyboutique.co.uk to make arrangements for your return.

TEDDY BOUTIQUE

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